XXX

cv@ XXX.com

Permanent Address

Campus Address (until 5/22/2013)

No.67,Lane 123,Job Rd.Job District

No.76,Lane321, XXX

Beijing 200070

Shanghai 100070

(+86) 138-0013-8000

(+86) 138-1234-1234

JOB OBJECTIVE

Summer Intern from 6/12-8/12

SUMMARY OF QUALIFICATIONS

Over five years of customer service experience

Experience conducting research and making presentations

Outgoing, personable, and enjoy working in teams and on group projects

EDUCATION

XXX University

Shanghai

B.A. Political Science

Minor: Chinese Studies

Expected in 5/13

WORK EXPERIENCE

XXX University, Shanghai, Career Center

8/11-present

Peer Advisor

Delivered more than 12 hour-long oral presentations to a variety of student groups

Compiled presentation materials on service oriented topics for numerous UC Berkeley studentgroups andorganizations

Worked cooperatively on a team of eight to publicize career fairs and workshops

Shanghai University，Shanghai

1/10- present

Customer Service Representative

Addressed the needs of hundreds of consumers from a variety of racial and ethnic backgrounds

Efficiently attended to customer complaints and handled employee conflict resolution

XXX Company，Shanghai

6/09-7/09

Promotional Assistant

Worked cooperatively with a group of fi fteen individuals to effectively execute 4th of July promotional activities

Interacted with hundreds of men, women, and children while giving away items for a statewide 4th of July event

Clinical Psychology, Shanghai Medical Center

6/09- 8/09

Research Assistant

Gathered and processed statistical data from numerous participants that was ultimately used in a nationwide survey

Hot Dog on a Stick, Shanghai

6/08-8/09

Assistant Manager

Analyzed and implemented new scheduling system resulting in profit increase and store efficiency

Kept accurate account of large sums of money and fi nancial transaction

Coordinated and supervised numerous recreational activities and events for sixteen employees

COMPUTER SKILLS

MS Word, MS Excel, PowerPoint

Research experience on GLADIS, MELVYL library databases